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  • When will you open?
    Sales will be announced on Instagram. You can also sign up to be notified via E-Mail on our site!
  • I ordered internationally and still haven't recieved a package, where is it?"
    Covid-19's affect on International shipping is adding up to 4+ weeks for delivery, thank you so much for your patience!
  • Where is my E-Mail confirmation (didn't recieve one)?
    Contact me and let me know the name on the order, e-mail etc. and I will look it up and let you know your order number if you have an order confrimed.
  • Where is my shipping confirmation E-Mail (didn't recieve one)?
    All orders are made to order and handmade so I have a turn around time of 2-3 weeks (up to 4 during COVID-19).
  • Will I receive an E-mail confirmation when my order ships?
    Yes! With the tracking information so you can keep an eye on your order.
  • Do you accept returns?
    All ales are final unless otherwise stated.
  • How do I start a return?
    Easy! Contact me and let me know you'd to return your order and I will provide you with a return address. Once you have shipped your item back please provide me with the tracking information and once your order is received back you will receive a refund.
  • Will (insert charm name here) be re-stocked?
    Yes! I try to re-stock every charm, every opening! Unless otherwise I.E.: Collab and/or Holiday Launch
  • What do I do if my package says delivered but it hasn't been?
    During COVID-19 USPS has been having a hard time keeping up with packages and scanning so please give them some time to get your delivery out to you, hours have been cut from 8 to 4 hours and it has had a huge impact on deliveries arriving in time.
  • I think my package was stolen what do I do?
    I'm so sorry we are a very small shop and unfortunately do not cover stolen packages. Unless you paid for shipping with insurance there is nothing I can do.
  • What do I do if my package is lost?
    I'm so sorry we are a very small shop and unfortunately do not cover lost packages unless shipping + insurance was paid for. If you don't purcahse the shipping with insurance you can still open a case/claim with USPS for the missing item.
  • My order has been in customs for X # of days, is this normal?"
    Unfortunately during COVID-19 this is normal and packages have been siting in customs for 4+ weeks.

Current Turn Around Times:
Charms, Keychains, Clothing:
2-4 Weeks (Max: Up to 5 during COVID-19)

Cups + Ears:

3-5 Weeks

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Contact Us:
support@shoptfd.com

© 2020 By The Fawn Doe

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